Privacy information

The Caroline Chisholm Society works alongside families to assist them with difficulties they face in their parenting and family life.

Together we will work with you to identify the things that you would like to change in your life and develop a plan to achieve these changes. At any time during our involvement we can review the plan and modify it as circumstances change.

The Caroline Chisholm Society has a responsibility to ensure the health and safety of all family members. If at any time during our involvement we become concerned about the health or safety of children, we have a responsibility to take reasonable action.

In all cases, except where there are concerns that may result in criminal actions, we will talk to you about our concerns and try to resolve them with you. If this is not possible we are obliged to talk to the Department of Human Services Child Protection Team and they may need to become involved if the concerns are serious. We will keep you informed of our actions during this process.

No information about you or your family will be disclosed to anyone outside the Caroline Chisholm Society without your consent, except in situations where there are extreme health and safety concerns relating to you or your children.

During the time we are involved with you, your worker will keep case notes pertaining to our contact with you. These notes will be factual and available for you to see if you would like them. At times your worker may be subpoenaed to appear in Court to give verbal or written evidence of our involvement with your family.

It is important that you read this information, or have it explained to you. If you have any concerns, please talk to your case worker about this, or ask to speak to the Manager, Pregnancy and Family Services or the Chief Executive Officer.

More Information

If you would like more information, contact the privacy officer. Ask for the Manager, Pregnancy and Family Services.

About your rights to privacy

Who are we?

Caroline Chisholm Society is a family support agency that provides a range of services and activities such as pregnancy and family support, material aid, group work, housing, volunteer training and fundraising activities.

What information do we collect?

We keep your name and contact details on your case file. We also record other details such as the contract for support, other services involved, your case plan and information that you provide about your family each time you contact the service.

Why do we collect your information?

The information we collect helps us to keep up to date details about your needs so we can provide services for you in the best possible way. We also use this information to assist us to plan our services.

Who else sees your information?

Your information will only be seen by the professionals in this service. In some circumstances, we may be required or authorised by or under an Australian law or a court/tribunal order to disclose personal information about you. CCS may, where it reasonably believes that there is a serious threat to the life, health or safety of any individual, or to public health or safety, use or disclosure your personal information to a third party. Where possible, this is done in partnership with you. Our primary concern is for the safety of you and your children.

What say do you have in what happens to your information?

You have a say in what happens to you information. We rely on the information you give us to help provide the right services for you. If you decide not to share some of your information or to restrict access to your file, this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.

How will your information be protected?

We believe that your privacy is important and we are committed to protecting the confidentiality of your records. We will protect your information by storing it safely and securely, monitoring its use and keeping it as accurate as possible. The privacy of your information is also protected by law.

Can you access your information?

Yes. You have a right to request access to your information and to ask for it to be corrected if necessary.

What to do if you are not satisfied with the Service

You can talk to your worker or the Manager, Pregnancy and Family Services, or in writing to Caroline Chisholm Society, 1 Darebin Place, Caroline Springs, 3023.

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