HOW TO PROVIDE FEEDBACK OR MAKE A COMPLAINT

Caroline Chisholm Society welcomes all feedback including complaints, compliments and suggestions. Your feedback assists us to monitor and improve our service to you.

If you have a complaint or comment about our service, you should:

Step 1:

Raise it with the worker assigned to you, who will escalate to a Program Co-Ordinator. If you have made an informal complaint, the Program Co-Ordinator handling your complaint will respond within five (5) working days.
If you have made a written complaint, they will respond in writing and aim to resolve the issue within fifteen (15) working days of receiving your complaint.  The CEO will be notified of all complaints at the time of receiving. 

Step 2:

If you are not satisfied with the response, you may contact the Chief Executive Officer at: Caroline Chisholm Society, 977 Mt Alexander Road, Essendon 3040 or via email to complaints@caroline.org.au

If you have concerns about the way your complaint was handled, you can call on 03 9361 7000 and ask for the Chief Executive Officer.

If you remain dissatisfied with the handling of your complaint, you can appeal or make a complaint to an external agency, such as:

The Victorian Ombudsman
Tel: 1800 806 314

Department of Human Services
Tel: 1300 650 172

Office of the Child Safety Commissioner
Tel: 1300 782 978

Equal Opportunity & Human Rights Commissioner
Tel: (03) 9281 7100

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